Have questions about your move? We’re here to help. Below are answers to the most common questions about our moving, packing, storage, and specialty moving services.
We recommend booking your move at least 1–3 weeks in advance, especially during weekends, month-end dates, and peak moving seasons.
Yes. We offer free, no-obligation moving quotes for all residential and commercial moving services.
Absolutely. G.E.M Moving is fully licensed and insured for local, long-distance, residential, and commercial moving services.
We provide moving services throughout Ontario and across Canada, including local and long-distance relocations.
Yes. Same-day and last-minute moving services may be available depending on crew and truck availability.
Pricing depends on factors such as home size, distance, number of movers required, access conditions, and additional services selected.
Yes. We move apartments, condos, townhouses, and residential homes of all sizes.
Yes. Our team is experienced with condo moving regulations, elevator reservations, and building requirements.
Absolutely. We safely move beds, sofas, dining tables, refrigerators, washers, dryers, and other heavy items.
Yes. We provide furniture disassembly and reassembly services during your move.
Yes. We handle office relocations, retail moves, warehouse moving, and commercial relocations with organized planning.
Yes. We carefully move computers, monitors, desks, cubicles, office furniture, and electronics.
Yes. Flexible scheduling options are available to minimize disruption to your business operations.
Absolutely. We handle inventory, shelving, displays, equipment, and warehouse relocations safely and efficiently.
Yes. We offer full packing, partial packing, unpacking, and packing supply services.
We provide boxes, tape, bubble wrap, packing paper, mattress covers, wardrobe boxes, and specialty packing materials.
Absolutely. We safely pack artwork, antiques, electronics, mirrors, dishes, and delicate belongings using professional techniques.
Yes. We can unpack boxes, organize belongings, and remove packing debris after your move.
Yes. We provide flexible short-term and long-term storage solutions for residential and commercial clients.
Absolutely. Our storage facilities are monitored, protected, and designed to keep your belongings s
Yes. Climate-controlled storage options are available for sensitive items such as electronics, artwork, and antiques.
Yes. We offer pickup, transportation, storage, and delivery services for added convenience.
Yes. We provide long-distance moving services across Ontario and throughout Canada.
Delivery timelines vary depending on distance, route, weather conditions, and scheduling.
Yes. We use professional moving equipment, protective materials, and secure loading methods for safe transportation.
Yes. Our team keeps you updated throughout the moving process and delivery timeline.
Yes. We safely move upright pianos, baby grand pianos, and grand pianos using specialized equipment.
Absolutely. We provide professional pool table disassembly, transportation, reassembly, and leveling services.
Yes. Our experienced movers are trained to handle heavy and specialty items safely.
Yes. We handle stairs, elevators, tight hallways, and challenging access areas professionally.
We remove furniture, appliances, renovation debris, electronics, office junk, mattresses, and general household clutter.
Yes. Whenever possible, we recycle materials and donate reusable items responsibly.
No. Our team handles all lifting, loading, and hauling for you.
Absolutely. We remove drywall, flooring, wood, tiles, and construction waste safely and efficiently.
Yes. GEM Moving charges a minimum of four hours of work. If your move exceeds this four-hour minimum, you are billed in increments of 1 hour. Exceptions will only apply to special case moves based on a fixed price.
Travel time is a flat-rate that is determined by the amount of time it takes to drive our moving truck from our premises to your pick-up location and back to our premises from your drop off location. The flat fee for travel time from and to our premises does not include the driving time from your pick-up to your drop off address.
Any additional stops between the initial pick-up location and final destination will be charged at an additional $50 per stop.
All parking tickets and downtime is billable to customer (waiting for elevator setup, property key holder is late, traffic, customer inspecting his/her belongings upon delivery, waiting for credit card charges or interac e-transfer to go through, etc.).
We charge the deposit at the loading place & the balance need to be paid at the unloading place. We require all payments to be made before our moving truck has been completely unloaded at your last drop off location. Your payment will be taken by the foreman of the crew. For assignments scheduled to complete after office hours (8 pm EST), all credit card and interact payments will have to be made before the office closes. Depending on the banking institution, Interact payments will take up to 30 minutes to be delivered. This delay will have to be taken into consideration when timing the payment.
GEM Moving accepts cash, major credit cards, and Interac email money transfers. On credit cards, we charge extra 5% processing fee. We cannot process payments through personal or company checks. Exceptions must be approved by our office prior to the day of your move.
We will reward our repeat customers with a 10% discount from the hourly rate! The amount of the discount must not exceed $50.
Our movers are allowed 15-minute break every 2 hours of work. All break time is included in the billing time at our standard hourly rate. If your moving project lasts longer than 4 hours, our movers are allowed one 30-minute break for lunch. This 30-minute break will not be included in the billing time.
Rain or snow is not a huge obstacle for us. We know that water of the sky can damage your belongings, that’s why we use all kinds of precautions: we cover every piece of furniture with blankets when taking it out of the house and put some covers on your brand new floors. If it rains too hard we can wait for it through or even postpone the move for later that day.
In heavy weather conditions (snow storms, heavy rains, wind conditions, etc), all arrivals are subject to delays. If applicable, We will reschedule the move to the next available date and time. NOTE: Gem Movers will neither give discounts, refunds nor make compensations for delays or rescheduling under all conditions mentioned herein.
Any time spent over 10 labor hours on one assignment will be viewed as overtime and therefore be subject to overtime fee. Overtime fees will increase your hourly rate by 50%. A moving crew cannot be forced to work over 12 labor hours on one assignment.
Additional charges or extra fees may apply for stairs, long walkway, handling major appliances (stove, refrigerator, deep freezer, washer/dryer ), handling exercise equipment (elliptical, treadmill, etc), upright piano, safes, metal file cabinets, marble/granite/glass table tops. Please, contact one of our relocation consultants for a quote on your particular moving scenario.
Tipping is not mandatory, and you may tip as you like. Tips reflect your satisfaction with the job and appreciation for the efforts of your moving crew.
We like you to disclose all the details while you call for the estimate. Additional charges or fees may apply for stairs, long walkways, major appliances (stove, refrigerator, deep freezer, washer/dryer), exercise equipment (elliptical, treadmill, etc), upright pianos, safes, metal file cabinets, marble/granite/glass table Fish Tanks tops, etc. While the additional handling fee may vary, depends upon the items, but the minimum charge is $40. To find out more, please contact one of our relocation specialists with details and specifications of your moving project.
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